Reimagining customer service in healthcare | Jennifer L. FitzPatrick, MSW, LCSW, CSP
- Roger Courville, CSP
- Mar 30, 2023
- 1 min read
What if you could really get inside the mindset of clients, patients, and family caregivers? And are you really aware of what it’s costing you if you don’t?
The good news is that Jennifer L. FitzPatrick, MSW, CSP did the research, including speaking to 30 CEOs of healthcare companies, hearing what works and what doesn’t. And in this episode of #ThoughtLeaderConversations, we get deep into those insights as shared in her latest book, Reimagining Customer Service in Healthcare: Boost Loyalty, Profits and Outcomes.
Along the way we talk about
How organizations are repelling patients and clients
Why nobody wants to engage with the healthcare, mental health, or senior living “system”
Why people dread needing a doctor, hospital, nursing home, or any other help from healthcare providers
The cause of burnout in healthcare professionals and what to do about it
The effect of The Great Resignation
How to prevent lawsuits and malpractice claims
When and how to consider exceptions to the rules
And more!
Series: Thought Leader Conversations
Sponsor: V2, LLC, expert virtual and hybrid event production, www.VirtualVenues.com
Host: Roger Courville, CSP, https://www.linkedin.com/in/rogerc/
The rise of virtual service models—like the ECHO autism program at Indiana University—underscores the importance of accessible expertise and collaboration in healthcare. As patient needs evolve, integrating cutting-edge technologies becomes essential, and mobile technology healthcare trends highlights how innovations in mHealth are reshaping telemedicine, diagnostics, and patient engagement to support more connected, efficient care systems.